velvet quilt with box stitch

10. Shipping

10.1 The Seller undertakes to hand over to the shipping company the Products purchased by the User within 20 (twenty) working days from the order confirmation email. For some Products the delivery time may be longer. In this case the Purchaser will be informed in advance. Production and shipping is interrupted during the national holidays and the Christmas and August break. 

10.2 In the event that the Seller is not able to ship the Products within the term referred above, it will notify the Purchaser by e-mail, or by telephone if the contact information was provided during the order process. 

10.3 The insurance on the goods shall be that of the courier making the delivery and is already included in the shipping costs. 

11. Availability of Products/Services

11.1. The Seller shall insure, through the telematic system used, the processing and execution of orders without delay. To this end, it indicates in real time, in its electronic catalogue, the number of Products that can be delivered in accordance to art. 10.1 and those not available. 

11.2. If for any reason an order is not deliverable in accordance with art. 10.1, the Seller shall inform the Purchaser by e-mail or other means (e.g. telephone if supplied by the Purchaser). If the Product is no longer available or it requires some time to be available on the Site, the Buyer will have the option to either confirm the order, cancel it (in case of cancellation the sum will be refunded to the Buyer) or if he intends to choose another available Product/Service, modify the order.

11.3 In the case of orders of several Products (Multiple Order), if the unavailability concerns only some of the Products covered by the Multiple Order, without prejudice to the rights available to the Purchaser under the law, the Seller shall promptly notify the Purchaser by e-mail or telephone of such circumstance. The Buyer has the right to terminate the Contract only for those Product(s) that have become unavailable, pursuant to and in accordance with the provisions of Article 61, paragraphs IV and V, of the Consumer Code, if a Consumer OR if a Professional, in accordance with the provisions of the Civil Code. In the event that the Purchaser decides to terminate the Contract in relation to the Product(s) that have become unavailable, or in any case in which payment of the total amount has already been made, the Seller will refund the amount due in relation to such unavailable product(s), including delivery costs and any other additional costs due specifically in relation to such unavailable product(s) (partial amount due) without delay and, in any case, within of 15 working days from the purchase order. The amount of the refund shall be communicated to the Purchaser by e-mail or telephone. 11.4 The termination of the entire Multiple Order shall only be possible in the case of evident and proven ancillary nature of the Products object of the Multiple Order that have become unavailable with respect to the other available products object of the Multiple Order.